Frequently Asked Questions
Toggle any of the below questions to reveal the answers. If you do not see a question you are looking for, please contact us at (855) 647-4382 and our staff can help you within our normal business hours.
Once you’ve logged into your account via the Client Login link at the top right of our webpage, you should see a “Find a Dentist” link on the menu at the top of the following page and visit our online Provider Directory.
As a GenericDental Choice, GenericDental Plus or GenericDental Choice Copayment member, you can change dentists as often as you like since you are not required to select a primary dentist.
If you are a GenericDental Care member, please call (111) 111-1111 to change your dentist. Be sure to allow at least 30 days before seeking services from your new provider.
Dental emergencies happen, but with our plans there’s no concern. A broad network of quality dentists is available to GenericDental Choice, GenericDental Choice Plus and GenericDental Choice Copayment members who travel or live outside of Missouri. To find a dentist in our national network simply click on the Find a Dentist button at the top of this page.
GenericDental Care members can contact their participating GenericDental Care dentist for treatment or call (111) 111-1111 for more information on emergency treatment.
GenericDental Choice, GenericDental Choice Plus and GenericDental Choice Copayment members may be eligible to receive a 20-percent discount off standard provider service fees for orthodontic and cosmetic dentistry services. This discount is available to members who do not have orthodontic coverage as part of their plan. To find a participating dentist, click on Find a Dentist at the top of this page and select Cosmetic Dental Discount Program under Step 2.
Note: Certain dentists have voluntarily agreed to offer a 20% discount off their usual charge for non-covered cosmetic or orthodontic services. These dentists are identified by an affiliation to either the Cosmetic Dental Discount Program or Orthodontic Discount Program. Because these dentists are neither contractually nor legally bound to offer these discounts, we recommend that you contact the provider to inquire about the continued availability of any discount prior to scheduling an appointment.
You may be required to submit a claim form for services received from an out-of-network dentist. Please check with your dentist for clarification, as out-of-network providers are not contractually required to submit claims on your behalf. If you select from our list of participating providers, you should never be required to submit a claim form yourself. Click here to find a participating dentist near you.
Yes. If you receive services from an out-of-network provider you may be:
- Charged more
- Billed for the balance of your bill
- Required to pay for services up front
- Required to submit a claim form
It is recommended that you check your Schedule of Benefits for your specific out-of-network costs. Out-of-network services provided to GenericDental Care members are not covered.
Your benefit summary provides you with a very brief description of Missouri Combined Life’s insurance products. This is not an insurance policy and reflects only the actual provisions of an issued policy control. Missouri Combined Life’s insurance policies set forth the rights and obligations of covered persons and Missouri Combined Life.
Please be aware that certain limitations and exclusions apply, and certain coverage may be reduced or be terminated due to age or lack of eligibility. If you enroll for coverage, you will be furnished with a policy or certificate of insurance. Please read your insurance documents carefully.
If you have an individual GenericDental Choice, GenericDental Choice Plus or GenericDental Choice Copayment plan, please call Membership and billing at (800) 111-1111, Monday through Friday 8 a.m. to 5 p.m.
If you have a group or individual GenericDental Care plan, please call (111) 111-1111 from 8 a.m. to 6 p.m. CT Monday through Friday.
